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FAQ's

My Account

How do I create my wholesale account?

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It's simple! Follow this link to the wholesale application form.

The form only takes about a minute to complete, and you'll receive a confirmation email with a link to create your account password. 

After that, you'll have full access to view pricing and place orders.

I forgot my password, how do I sign-in?

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To reset your tokalonclothing.com password, visit the account log in page.  You will then select "forgot your password?" to receive the password reset link.

Is my information secure on this website?

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Tokalon Clothing believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at tokalonclothing.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.

We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.

For more information and to read our full Privacy Policy, click here.

Ordering

Do I need to create an account to place an order?

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Yes. Tokalonclothing.com is a wholesale-only website, so you must create your wholesale account to place an order.

Click here to create your wholesale account.

Which program is right for me?

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Our three primary programs - Pre-Packs, Pre-Orders, and On-Demand - vary by MOQ and level of customization.

Bundles start at just 12-pieces per bundle, but offer little in the way of customization.

Pre-Orders start at 25 pieces, and allow you to fully brand each pre-designed collection and select your custom size run. Orders are consolidated across clients, so production timing is fixed.

Semi-Custom starts at 150 pieces, and allows you to pick your silhouettes, fabrics, print techniques and production schedule. 

Fully custom development starts at 300 pieces. Contact hello@tokalonclothing.com if you'd like to explore this option.

What is the minimum order quantity (MOQ)?

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MOQs vary by program.

Bundles = 12-piece bundles

Pre-Orders = 25 pieces

Semi-Custom = 150 pieces

Custom = 300 pieces

For scaling production orders, our facilities have capacity for more than 30,000 units per month.

Check out our Compare Programs page for more information.

What is the lead time?

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Lead times will vary by program.

Bundles are in stock and ship out immediately.

Pre-Orders are made-to-order and ship ~6 weeks after ordering closes for each collection's order window.

Semi-Custom typically takes 10-14 weeks, depending on the level of customization, which may require sourcing, sampling, testing, etc.

Fully custom development can take 24-48 weeks depending on complexity of the collection and sourcing requirements.

Do you have a price list?

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Once you create your wholesale account, you can see pricing on the Bundles and Pre-Orders pages.

For On-Demand pricing, contact hello@tokalonclothing.com and we can share our wholesale line sheet.

Can I see samples?

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Once you create your wholesale account, you can order samples from our samples page

Note, we offer many styles in many fabrics, so we don't always have samples in every combination. Please let us know if there is something specific you're looking for, and we may be able to make a custom sample.

Can I provide my own fabrics and/or trims?

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You can provide your own garment patterns, fabrics, threads and trims for the Semi-Custom program. However, we will need to produce samples to ensure our machines are calibrated properly.

For the Pre-Order program, you can provide your own hang tags.

Does the Tokalon branding appear on my garments?

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The Tokalon brand doesn't appear anywhere on Pre-Orders or On-Demand orders. 

The Tokalon brand may appear in the care label of Bundles.

General

Where is it made?

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Our production operations are headquartered in Medellin, Colombia. The region offers exceptional quality, fair pricing, quick shipping with reduced carbon emissions compared to Asia, and unparalleled working conditions for factory-level employees.

Do you ship internationally?

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Yes! We work with clients from around world. 

Do you have recycled or eco-friendly options?

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We use recycled and biodegradable options whenever possible.

We are currently sourcing recycled polyester fabrics that match our currently quality. In the meantime, we source from fabric mills that use state-of-the-art water recycling technology in their production processes.

We use recycled or biodegradable poly bags and hang tags. 

All of our embellishment techniques are biodegradable.

Do you offer design services?

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We currently offer a basic range of design services. We have a stock library of custom artwork, and can assist with creating artwork that uses your brand elements - fonts, logos, colors, etc.

At this time, complex graphic design services are not available from Tokalon.

Do you drop ship?

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We can refer you to third-party fulfillment solutions if needed.

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